Cancellation & Refund Policy

Every new Workspace gets a 7-day free trial with all paid features unlocked. No credit card is required to start the trial. You can cancel during the trial without any charge — there's nothing to refund because nothing is paid.

You can cancel anytime in two ways:

• From inside the app: Settings → Subscription → Cancel.
• By emailing support@aurexerp.com from your registered billing email.

Cancellation takes effect at the end of your current billing period — you keep access to all paid features you've already paid for until then. We won't charge you again.

3.1 7-day refund window

We offer a full refund within 7 days of starting a new paid annual subscription, if you're not satisfied with the Service. To request a refund, email support@aurexerp.com within 7 days of payment with your invoice number and a brief reason.

3.2 After the 7-day window

After 7 days, paid annual subscriptions are non-refundable. If you cancel mid-term, your subscription continues until the end of the term you've paid for; we don't pro-rate or refund unused months.

3.3 Refunds we always honour

Regardless of the 7-day window, we'll refund:

• Duplicate or accidental charges (e.g. you got billed twice for the same term).
• Charges made after a successful cancellation that we failed to process.
• Charges where we materially fail to provide the Service for a sustained period and don't fix it within a reasonable time.

3.4 Refund timeline

Approved refunds are processed within 5–7 business days back to the original payment method. Depending on your bank or card issuer, the credit may take an additional 3–10 business days to appear on your statement.

3.5 GST on refunds

Refunds are processed inclusive of any GST that was originally charged. We'll issue a credit note (or revised tax invoice) reflecting the refunded amount so your accounting stays clean.

4.1 Upgrades

You can upgrade to a higher plan at any time. The new plan price is pro-rated for the remainder of your current billing period — you pay only the difference.

4.2 Downgrades

You can switch to a lower plan, effective from your next billing period. We don't refund the price difference for the current term. After downgrade, features that aren't in your new plan become unavailable, but the underlying data is retained — you can re-upgrade anytime to access it again.

4.3 Adding or removing users

Adding extra users mid-term is pro-rated for the remainder of the term. Reducing user count takes effect from the next billing period; we don't refund per-user fees mid-term.

• Subscription fees beyond the 7-day window (except as in Section 3.3).
• Custom development, onboarding, or training fees once delivered.
• Charges for the Custom plan, which is governed by a separate written agreement.
• Third-party fees (e.g. Razorpay, SMS providers) we pay on your behalf and that we cannot recover.

Email us at support@aurexerp.com from your registered billing email and include:

• Your Workspace name or business name.
• The invoice number you're requesting a refund for.
• A brief reason — anything you tell us will help us improve the product.

We'll acknowledge your request within 1 business day and confirm the outcome within 5 business days.

If you disagree with a refund decision, please first reply to our response — we read every message and want to make it right. If we can't resolve it together, you can escalate under the dispute resolution provisions of our Terms of Service.

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Email: support@aurexerp.com · legal@aurexerp.com